UKOnline is messing me about! GRR!

We used to have 0.5mb broadband with Freeserve but then Gravi told me about UKOnline's 8mb broadband so we jumped at the chance and decided to switch.

The connection with Freeserve was actually a bit faster at 0.7mb. We were told we could only switch "like for like" and then we could upgrade. We found the 0.5mb connection was exactly that - only 0.5mb x_x

Then they said the 2mb and 8mb broadband was only for new customers because they can't upgrade people right now. >0 We switched to a slower connection ;-;

That was 6 months ago and now then sent us an email saying we can finally be upgraded - so we signed up for the 8mb again but they tell us that we're so far away from the exchange that it would be more like 4mb. We decide to go with the 2mb instead - it's 4 times as fast as what we've got now.

That was two weeks ago <_< They said we should expect our broadband to be upgraded around October 5th... 3 days ago

Now UKOnline is promoting a 24mb connection for under £30/month

I just want 2mb ;-;